Augmented Support 2.0 is the basis for progressive and cost-efficient remote support. Connect field technicians with service center experts to resolve problems. The technician shares live video with the expert, who in turn shares his or hers expertise and augments the video with precise visual instructions.
Connect service technicians and experts with live video and let one see what the other is working on.
Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.
Clarify instructions with markups and arrows in screenshots and send them over.
After each support session, you can generate automatic reports. The reports can be edited and completed by all participants.
Connect several participants to a support session and solve the problem together.
Send screenshots, pictures and all sorts of documents
Communicate via text messages in noisy environments. With automated translations.
Your data is perfectly protected thanks to encryption.
You do not only save time, because you can implement instructions directly. You also lower the risk for mistakes.Sebastian Oudes IT Business Consultant | Krones AG
With Augmented Reality, ESSERT improves the communication between our service employees and also creates more transparency for our customers.Achim Koch Head of Product Quality | Lexus Germany
The Augmented Support solution from ESSERT could make our support much easier, because it can help immediately and regardless of location.Jürgen Ruß Product Manager | VMT
The goal is that the system recognizes which customer is calling and that it provides the complete customer and asset file.Marco Gebhardt Chief Executive Officer | GEBHARDT Fördertechnik GmbH