Augmented Reality for support, developed for Smart Glasses, Smartphone and Tablet. Augmented Support 2.0 simplifies the work of your service staff and technicians with interactive features, augmented reality and remote support from experts. Reduce downtime and optimize your service processes.
30-day free trialIncrease your revenue through innovative service models. Boost your efficiency in support.
Realize extremely short response times and considerably reduced travel costs with remote support from experts.
Comfortable user management by using our web-based augmented portal.
After a remote support call, a service report that includes all information required will be generated automatically.
Flexible and scalable – our software is cloud-native and can be used directly, without any on-premise installation effort.
Developed for Smart Glasses, Smartphone and Tablet under iOS 11 and Android 5.
Augmented Support 2.0 is the basis for progressive and cost-efficient remote support. Connect field technicians with service center experts to resolve problems. The technician shares live video with the expert, who in turn shares his or hers expertise and augments the video with precise visual instructions.
Connect service technicians and experts with live video and let one see what the other is working on.
Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.
Clarify instructions with markups and arrows in screenshots and send them over.
After each support session, you can generate automatic reports. The reports can be edited and completed by all participants.
Connect several participants to a support session and solve the problem together.
Send screenshots, pictures and all sorts of documents
via chat.
Communicate via text messages in noisy environments. With automated translations.
Your data is perfectly protected thanks to encryption.
