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Software as a Service

Augmented Support 2.0

Augmented Reality for support, developed for Smart Glasses, Smartphone and Tablet. Augmented Support 2.0 simplifies the work of your service staff and technicians with interactive features, augmented reality and remote support from experts. Reduce downtime and optimize your service processes.

30-day free trial

Next Level Services

Increase your revenue through innovative service models. Boost your efficiency in support.

Remote Support

Realize extremely short response times and considerably reduced travel costs with remote support from experts.

Augmented Portal

Comfortable user management by using our web-based augmented portal.

Automated Service Reports

After a remote support call, a service report that includes all information required will be generated automatically.

Software as a Service

Flexible and scalable – our software is cloud-native and can be used directly, without any on-premise installation effort.

Independent of User Devices

Developed for Smart Glasses, Smartphone and Tablet under iOS 11 and Android 5.

Respond quickly and efficiently to support calls
with Augmented Support 2.0

Augmented Support 2.0 is the basis for progressive and cost-efficient remote support. Connect field technicians with service center experts to resolve problems. The technician shares live video with the expert, who in turn shares his or hers expertise and augments the video with precise visual instructions.

 

All features

Live Video Live Video Icon

Connect service technicians and experts with live video and let one see what the other is working on.

 

AR Pointer AR-Pointer

Point at the transferred image to show exactly where the difficulty lies and to clarify instructions.

 

Markups 

Clarify instructions with markups and arrows in screenshots and send them over.

 

Automatic Support Reports Reports

After each support session, you can generate automatic reports. The reports can be edited and completed by all participants.

Multiconference Multiconference

Connect several participants to a support session and solve the problem together.

 

Files & Documents Files

Send screenshots, pictures and all sorts of documents
via chat.

 

Chat with Translator Chat

Communicate via text messages in noisy environments. With automated translations.

 

256 Bit-Encryption 256 BIT

Your data is perfectly protected thanks to encryption.

Augmented Support
What our customers say
You do not only save time, because you can implement instructions directly. You also lower the risk for mistakes.
Sebastian Oudes IT Business Consultant | Krones AG
With Augmented Reality, ESSERT improves the communication between our service employees and also creates more transparency for our customers.
Achim Koch Head of Product Quality | Lexus Germany
The Augmented Support solution from ESSERT could make our support much easier, because it can help immediately and regardless of location.
Jürgen Ruß Product Manager | VMT
The goal is that the system recognizes which customer is calling and that it provides the complete customer and asset file.
Marco Gebhardt Chief Executive Officer | GEBHARDT Fördertechnik GmbH
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